 |
|
Quality customer support is the hallmark of
Genline Systems, Inc., and there are three types of
support plans that are
offered by Genline. Genline offers two premier level
support plans and from the moment your membership begins, you're entitled to a
unique array of privileges, discounts and value-added benefits.
Genline is constantly improving the support methods and
technologies used, and is proud to announce
eSupport.
|
|
|
|
Genline offers the following methods for online
technical support: |
|
 |
Solution Center - Search the Genline Knowledge Base of
Solutions
The Genline Knowledge Base is a
searchable database of solutions to common problems and also
contains "how-to" tips. The knowledge base currently has
over 500 entries that are filed by category making them
easier to locate.
This Solution Center is only available to those users holding
either a Gold or
Platinum SMA (Software Maintenance Agreement). It is a
secure site that requires a valid user name and password. If
you wish to use this knowledge base and do not have a user
name, you can request one
here.
 |
|
 |
Public Knowledge Base
The Public Knowledge Base is a very small
subset of Genline Solutions Center. It does not require a user
name or password. It is available to those customers who do
not have a SMA, but wish to try out the knowledge base. |
|
 |
Remote Control Support Sessions
The Genline WebEx portal provides access to
support sessions, training classes, product demonstrations &
sales presentations.This technology
allows a support representative to take control of your
computer (with your permission) to fix problems, or perform
training, installations & configuration.
 |
|
 |
Downloads
Access to downloads for Impact CAD, Impact
Viewer, License Server, Utilities, documentation and more. |
|
 |
E-Mail Genline Support
E-mail your questions or feature requests to
Genline support.
To ensure the best support, please be sure to include the
following in your e-mail:
- Detailed description of the problem
that you are having
- Version of Impact you are using (e.g. - 4.1 SP2, 4.1.3.0)
- Screen shots that illustrate the
problem or error
- Attach any problematic files
To submit a feature request for Impact,
iNFORM or the Sample Assistant, choose the respective link
below:
|
|
|
|
|
Genline Contact Information |
 Top
|
